wendy@wbfootcare.co.uk
07496 612740
This statement details WB Footcare terms and conditions of business.
By accessing our footcare service (e.g. by contacting us in person or via communication networks) you agree to accept our terms and conditions of business.
THE CLIENT and WB FOOTCARE RELATIONSHIP
A good, professional working relationship between you and our business is of the utmost importance.
We aim to treat all our clients fairly and with respect and expect you in response to treat our staff with politeness and respect.
Rudeness and failure to treat any of our team with politeness and respect will not be tolerated and may result in immediate termination of the service we provide to you.
REGISTERING AS A CLIENT
When you register with us you are agreeing that your personal and medical history will be recorded and retained by WB Footcare.
SAFEGUARDING
We consider client safeguarding to be of the utmost importance, and for this reason, we ensure all staff are DBS checked and hold either a current standard or enhanced DBS certificate.
NON-ATTENDANCE / CANCELLATION POLICY
If you are unable to make your clinic appointment, we kindly ask you to call / email us at least 48hrs before your appointment time to let us know. This gives us the opportunity to fill the vacant appointment slot.
We may charge for missed appointments or late cancellations and/or require you to pay for any future appointments at the time of booking. We may also require prepayment for appointments if a client frequency cancels. Please note that prepayments are not refundable.
METHODS OF PAYMENT
Fees for treatment are to be paid in full at the time of the appointment. You may settle the account using Cash, Debit Card or Credit Card (Switch, Mastercard, Solo or Visa).
OWNERSHIP OF RECORDS
Client records, including photographs and similar documents, are the property of, and will be retained by WB Footcare.
PROTECTING YOUR PERSONAL INFORMATION
WB Footcare is committed to protecting your privacy while providing you with excellent customer service. We are registered with the Information Commissioners Office, and use best practice to manage information about you.
We may obtain, use, process and disclose personal data about you in order that we may discharge our duties as your foot health professional under these standard terms of business, and for other related purposes including updating and enhancing client records, analysis for management purposes, statutory returns, crime prevention and legal and regulatory compliance. You have a right of access, under Data Protection Legislation, to the personal data that we hold about you. We confirm that when processing data on your behalf we will comply with the provisions of the Data Protection Legislation.
WB Footcare may share personal, clinical and diagnostic information with agreed 3rd parties in order to facilitate ongoing foot health care.
WB Footcare may use anonymised clinical and diagnostic information, including images, for study, training / research and sharing with other colleagues to improve foot health awareness and care.
WEBSITE, INTERNET PLATFORMS, EMAIL AND ELECTRONIC COMMUNICATIONS
Any information on our website or other internet platforms is for general information purposes only and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained on the internet for any purpose. The contents of this website, including details about conditions and treatments, are for information purposes only and must not be used as a guide for self-diagnosis or self-treatment. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits or money arising out of, or in connection with, the use of our website / internet media platforms
Through our internet platforms you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links on our electronic platforms does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep our internet sites / electronic communication systems up and running smoothly. However, we take no responsibility for, and will not be liable for, any platform being unavailable for any reason.
WB Footcare aims to keep this site current and informative but does not accept any responsibility if the website information contains any errors or omissions or is used in any other way except for personal enquiry and to contact us.
UNHAPPY WITH OUR SERVICE
WB Footcare is committed to providing you with the highest level of service and customer care. We realise, however, that things can happen and that there may be occasions when you feel that the service provided has not met your expectations.
In these situations, we want to hear about it through the correct channels and have an opportunity to address the issues that you raise. We cannot remedy a problem if we do not know about it. You may decide to place comments about us in the public domain on ‘social media’ or internet platforms. We will not respond to any issues that you raise in the public domain.
If we consider that your behaviour has the potential to damage our business we will immediately and without notice terminate the provision of any current or future service to you (See Termination of Service).
TERMINATION OF SERVICE
We may terminate our provision of footcare services to you with immediate effect at any time for any reason at our sole discretion.
You may not be given written notice of termination of services.
You may not be given a ‘reason for termination’.
Reasons for termination may be recorded on the records we hold for you.
Reasons for termination include (but are not limited to)
- failure to pay for footcare assessments and treatment
- any behaviour in the public domain that has the potential to damage our business (including reviews, posts on ‘social networks’)
- failure to follow the procedures laid down in our terms and conditions or the reasonable requests of any of our team members
- rudeness. For clarity this includes ‘demanding’ or ‘uncourteous’ behaviour either in person or over communication networks
- the use of inappropriate language (‘swearing’, insulting remarks etc) over communication networks
- the use of inappropriate language (‘swearing’, insulting remarks etc) on our premises
- intimidation of our staff. For clarity, intimidation is behaviour that ‘would cause a person of ordinary sensibilities’ to fear injury or harm
- threatening behaviour towards our staff, their families or friends
- injury to our staff
- video and/or audio recording of interactions (including telephone calls) with our staff against their will or without their full knowledge and consent
On termination you will be required to immediately pay all fees and settle all accounts.
Where necessary we will involve third parties to recover unpaid fees, protect our staff and premises and address issues through the legal system.
APPLICABLE LAW
No addition or variation of these conditions will bind WB Footcare unless it is specifically agreed in writing and signed.
No agent or person employed by, or under contract with WB Footcare has the authority to alter or vary these conditions in anyway.
These terms are governed by, and constructed in accordance with English law. The Courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning these terms and any matter arising from it. Each party irrevocably waives any right it may have to object to any action being brought in these courts, to claim that the action has been bought in an inappropriate forum, or to claim that those courts do not have jurisdiction.
If any provision in these standard terms of business, or its application, are found to be invalid, illegal or otherwise unenforceable in any respect, the validity, legality or enforceability of any other provision shall not in any way be affected or impaired.
These terms and conditions may be altered by WB Footcare without notice.