Privacy Policy

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Protecting your Personal Information

WB Footcare is committed to protecting your privacy while providing you with excellent customer service. We use your personal information to aid our communication with you, to keep you informed about our activities and generally manage our relationship with you. We will always act in good faith with your ‘personal data’ and we will never sell it to third parties.

How we collect your data

We collect your ‘personal data’ in order to develop and maintain your relationship with us. This personal data could include your name, address, contact information, medical history and the personal information of others, such as, but not limited to, next of kin, carers, guardians, lasting power of attorney. We do this by asking you or your representative directly for the information and/or from electronic or written communications sent to us.

Our internet sites also collect site usage data. While you can use many features of our website anonymously, you are required to provide personal information to gain access to some of our content and services.

How we store your data

All personal information is securely stored, either electronically or on paper. Access to these records is controlled and only accessed by those with permission to do so by WB Footcare.

How we use your data

With your approval, we will occasionally send you electronic and paper communications as, but not limited to, reminders, announcements, news items, requests for customer feedback.

If you would rather not receive these e-mail communications, you can indicate that preference by replying to any e-mail you receive from us or in person.

We do not provide any third-party access to your electronic or paper records. Our electronic systems software providers may have access to your information specifically for the purpose of developing, maintaining or supporting our business information systems and infrastructure.

Web site usage data may be shared with third parties working with us in developing our business.

Obtaining your consent

By using our internet sites or accessing any of our services, you give WB Footcare permission to collect information about you or the pages served to you as an anonymous user.

By registering with WB Footcare, you authorize us to use information you provide to personalize the information we deliver to you, and to use your demographic information when calculating aggregate customer data.

We may from time to time use comments made by our clients to promote our business as, but not limited to, ‘testimonials’. These comments will have personal information removed from them so as not to identify the source to the reader. For example:  a comment made by Mr A N Other of 123 Road End may the attributed to Mr A of Banbury. If you are not happy for us to use your comments in this way, please let us know.

If you are under the age of 18, you must not provide your name, e-mail address, or any other identifying ‘personal information’ without the consent of your parent or guardian, or as otherwise provided for by English law.

We will only release information held by ourselves about you to third parties upon agreement with you in the event of further treatment being required, (such as, but not limited to, your GP or a podiatry service), in an emergency situation, at your request or as required by English Law.

We may also release information on receipt of a lawful written request for the prevention or detection of crime.

WB Footcare is registered with the UK Information Commissioner’s Office (ICO).
The Data Protection Act 2018 gives you a number of rights in respect of the personal data that organisations hold about you. These are:

• a right of access to a copy of the information comprised in your personal data
• a right to object to processing that is likely to cause or is causing damage or distress
• a right to prevent processing for direct marketing
• a right to object to decisions being taken by automated means
• a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed
• a right to claim compensation for damages caused by a breach of the Act.

If you wish to exercise any of these rights please contact us. It is our policy to charge a fee of £60 for a subject access request. Subject access requests may take up to 40 calendar days.

Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.